A lot of questions can be answered through the chat, allowing people to get everything in working order and go from there.
New information is added to the knowledge base all the time, and it helps cut down on the need to contact someone at the call center.įinally, there is a chat service available for those who can’t currently talk on the phone. This is a passive way to get more information on computer health checks overall, as well as potential remedies. There is a knowledge base on that helps with generic questions that others have asked in the past. Premium support called LiveTech can help you solve virtually any device issue, from printer and other device driver issues, to setting up video conferencing for remote work. The free product support answers questions about our products. No matter how you choose to learn, questions can be answered in a short amount of time.įor the most direct answers, there are two levels of support.
On, we make sure that customers have as much help as possible at their fingertips.
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